Matthew C.
Customer Success Manager
- Role
- Customer Success Manager Prisma Access at Palo Alto Networks
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Matthew C.
Not every company defines Customer Success the same way. The only aspect of CS that remains the same everywhere is the ultimate goal: A successful relationship between your clients and your products. How you arrive at that result is a combination of proactive flexibility and creating expansion opportunities to grow client engagement and trust through to renewal. Adopt. Engage. Expand. Renew. That\'s Customer Success.
Experience
Customer Success Manager Prisma Access
Jun 2021 — Present · Jacksonville, FL, US
100% renewal rate across all managed accounts in FY21, FY22, FY23, and FY25.• 92% renewal rate across all managed accounts in FY24• Responsible for Enterprise segment client engagement from deployment and adoption through to expansion and renewal
Education
The University of Georgia
Bachelor's of Arts, History with Sociology minor and focus in Social Science Education
2007 — 2012
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