Matthew Beckwith
Customer Experience and Contact Center Geek
- Role
- Director, Customer Experience at Airgas
- Location
- Stockton, CA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director, Customer Experience
Feb 2026 — Present · Rancho Cordova, CA, US
Education
San Joaquin Delta College
Associate's Degree, Social Sciences
1989 — 1993
National University
BS, Business Administration
1996 — 1998
Skills
- Call Center
- Banking
- Process Improvement
- Customer Service
- Business Intelligence
- Call Centers
- Customer Satisfaction
- Insurance
- Sales
- Vendor Management
- Credit Cards
- Credit
- Training
- Workforce Management
- Operations Management
- Customer Experience
- Project Management
- Management
- Strategic Planning
- Leadership
- Team Leadership
- Business Analysis
- Employee Engagement
- Analysis
- People Development
- Financial Services
- Crm
- Cross-Functional Team Leadership
- Business Process Improvement
- Strategy
- Risk Management
- Team Building
- Change Management
- Program Management
- Performance Management
- Forecasting
- Outsourcing
- Customer Retention
- Job Coaching
- Blogging
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