Matthew B. Darrow

Customer Success Manager - Public Sector @Ivalua

Responsible for maintaining customer adoption and related KPIs as it relates to the customer’s Ivalua solution set. • Thinking strategically, as well as operationally to ensure maximum value is obtained out of customer’s Ivalua solution • Currently responsible for managing customer relationships of over $20.5 Million in ARR across multiple key Public Sector clients. • Working cross-functionally with Sales, IT, Finance, and Professional Services to ensure maximum customer satisfaction, value, and success with their solution set. • Resolving customer issues in an expeditious manner, facilitating and coordination of upgrades with appropriate teams. • Conducting regular Quarterly Business Reviews with assigned customer base to ensure strategic and operational alignment.