Matthew Koester
Product Management Director
- Role
- Director, Product Management at Capital One
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Matthew Koester
Results oriented leader with extensive experience in process management within highly regulated environments, regulatory relations, back office operations, quality and customer service. Expertise in robotic process automation, simplification of complex business issues, issue management, business process design, and program management. Excel in cross functional roles and building consensus among team members at all organizational levels. Approachable, hands-on leader, with strong process, analytical and problem solving skills.
Experience
Director, Product Management
Aug 2024 — Present · Houston, TX, US
Education
Ashford University
Bachelor of Arts (BA), Business Administration and Management, General
2009 — 2012
Skills
- Sql
- Performance Management
- Financial Services
- Operations Management
- Analysis
- Teradata
- Risk Management
- Team Building
- Management
- Data Analysis
- Credit Analysis
- Microsoft Excel
- Credit Risk
- Customer Escalation Management
- Customer Satisfaction
- Credit
- Finance
- Process Automation
- Relationship Management
- Business Process Improvement
- Call Centers
- Customer Experience
- Loans
- Risk Analysis
- Process Improvement
- Consumer Lending
- Strategy
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