Matthew B.

Senior Program Manager, Customer Success @ZeroFox

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Senior Program Manager, Customer Success @ZeroFox

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EDUCATION

2006 — 2009

The University of Glamorgan

Bsc Honors Lighting Technology, Lighting Technology

SKILLS

Training FacilitationTechnical SupportApple Certified TechnicianTime ManagementLeadershipTroubleshootingRetailIosOs XIworkCustomer ServiceSoundCustomer Experience

ABOUT MATTHEW B.

I believe in leading with empathy, creating an inclusive environment where people can do their best work, and keeping communication clear and jargon-free. I’m passionate about process improvement, data-driven decision-making, and helping others grow their skills along the way.Some of my recent work includes delivering platform launches to teams around the world, refining deployment processes to reduce delays, and building SOPs and playbooks to streamline internal workflows and create repeatable best practices.Certifications: ISC2 CC, Scrum Master, PRINCE2Specialties: SaaS Launches, Cybersecurity Projects, Stakeholder Management, Process Optimisation, SOP Development, Team Development

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Matthew B. — Senior Program Manager, Customer Success at ZeroFox in Birmingham, GB | Unifers