Matthew Wright
Director Customer Support Services @Vendavo
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WORK HISTORY
Director Customer Support Services @Vendavo
As Director of Customer Support at Vendavo, I lead our global support organization with a focus on delivering exceptional customer experiences and maximizing value across every interaction. I’m responsible for driving strategic initiatives across Vendavo, customer satisfaction, and team performance.Key responsibilities include- Leading and mentoring a high-performing, customer-centric support team- Designing and executing scalable support strategies aligned with business goals- Championing a culture of continuous improvement, growth mindset, and operational excellence- Leveraging analytics and customer feedback to inform process enhancements and product insights- Partnering cross-functionally to ensure seamless end-to-end customer journeys- Driving initiatives to improve self-service, automation, and knowledge management.Focused on enabling long-term customer success through proactive, empathetic, and data-driven support.
EDUCATION
Liverpool John Moores University
Bachelor of Science (B.Sc.), Internet Computing
Formby High Sixth Form
Information Technology
SKILLS
ABOUT MATTHEW WRIGHT
A self-dedicated Business IT enthusiast. Now working as a Technical Engagement Manager for Vendavo.Has particular interest in processes, business engagement, project management, cloud computing, networking and IT service management. I enjoy all new challenges, problem solving and coach an Under 14s football team.Hobbies include traveling, football, running, computer technology, mobile technology and badminton.
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