Matthew Vock

Manager, Client Services - Fitness @American Specialty Health

Managing $6.5+ million in member fitness benefits for Health Plans and Employer Groups. • Handles service activities to support existing client relationships and implement new programs. • Serves as the source of knowledge regarding assigned client relationships and programs. • Subject Matter Expert – Fitness Finance operations, procedures, and SharePoint site management. • Leads the implementation process and provides day to day service for simple and complex programs. • Creates and distributes routine status reports and implementation work plans as applicable. • Maintains timely and accurate documentation of client interactions. • Utilizes and directs support staff with facilitation of administrative activities and servicing issues. • Establishes and maintains positive and professional relationships with internal and external clients. • Routinely engages client contacts, to provide proactive service and actively assess client status, concerns, and expectations. • Coordinates Performance Standard Meetings and Joint Operational Committee Meetings with clients and provides client support for operational trainings. • Assists in mentoring and training of Client Services team members. • CRM, SharePoint, PowerBI, Microsoft Suite