Matthew Tucker
Client Solutions Specialist | CMA CGM
- Role
- Client Solutions Representative at CMA CGM
- Location
- Suffolk, VA, US
- LinkedIn followers
- 500 followers
About Matthew Tucker
Born and raised in United States; I moved to Italy at the age of 18 to study…
Experience
Client Solutions Representative
Nov 2024 — Present · Norfolk, VA, US
At CMA CGM, I assist with all client inquiries related to shipping logistics via telephone, email, and digital platforms. I manage multiple client accounts, focusing on optimizing shipping solutions and maintaining strong customer relationships. In this position, I have successfully coordinated numerous international shipments and implemented efficient documentation processes to enhance customer satisfaction.I specialize in:• Processing shipping inquiries and documentation• Coordinating with global teams for optimal solutions• Managing customer relationships and account services• Ensuring compliance with international shipping regulations• Utilizing CMA CGM\'s digital platforms• Providing expert guidance on rates and routesAs a Client Solutions Representative, I am committed to upholding CMA CGM\'s reputation for excellence while delivering innovative shipping solutions to our global clientele.Core Skills: Client Relations Multi-Channel Support Documentation Management Problem Resolution Maritime Software Platforms
Education
John Cabot University
Communications
2017 — 2021
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