Matthew Thorby

Operations Delivery Manager @Hastings Direct

Ely, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2017 — Present

Operations Delivery Manager @Hastings Direct

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EDUCATION

2004 — 2006

Hills Road Sixth Form College, Cambridge

A-Level, Physical Education

2006 — 2009

Liverpool John Moores University

Bachelor of Science (BSc), Science and Football

SKILLS

Customer RetentionCustomer ServiceInsuranceCommunicationBrokersGeneral InsuranceStakeholder ManagementCustomer ExperiencePerformance ManagementBusiness Process ImprovementProject DeliveryContact CentersTeam LeadershipCall CentersTeamworkChange ManagementTeam ManagementBusiness AnalysisCoachingManagementTime Management

ABOUT MATTHEW THORBY

I\'m an Operations Delivery Manager with a keen interest in leading and delivering change and continuous improvement in order to ensure colleagues and customers have the best experience possible. I love identifying improvements and different ways of working, bringing them to life and seeing them succeed!When I\'m not working I love spending time with my son, cooking a wide variety of foods, visiting new places and watching football and horse racing.

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