Matthew Teibel

Account Manager @Reed-Lane

Wayne, NJ, US

As an Account Manager, I serve as the primary point of contact for clients—overseeing daily account activities, ensuring satisfaction, and delivering tailored solutions that align with business goals. I collaborate cross-functionally with sales, operations, and support teams to manage expectations, resolve challenges, and strengthen long-term partnerships.Key Responsibilities & AchievementsManaged a portfolio of high-value accounts, driving consistent revenue growth and client retention.Acted as liaison between clients and internal teams to ensure service delivery met and exceeded performance standards.Leveraged CRM tools (Salesforce, QAD, Microsoft Dynamics) to monitor account health, forecast revenue, and document client interactions.Partnered with operations teams to optimize logistics performance, resolve service issues, and implement client-specific solutions.Anticipated client needs and created proactive strategies to reduce risks and align with evolving priorities.Tools & PlatformsQAD · Salesforce · Microsoft Dynamics · Microsoft Excel · Outlook · Teams · CRM Platforms