Matthew Talbot

Associate Principal Consultant @Davies Technology

London, GB

Managing a team of consultants to develop, implement and delivering customer strategies to a range of clients focussed on digital transformation and customer experience.• Strategy development – operating models, support proposition, measurement sets• Technology & tools – ERP, CRM, e-commerce, automation, virtual intelligence and artificial• Data insight and modelling – customer segmentation, behaviour, journey mapping & predictive analytics• Programme Management – Delivery of change, training and adoption• Commercial – Cost to serve, cost to acquire, Lifetime Value and financial planning• Advisory – Provide expert opinion to optimise customer propositions