Matthew Spahr
Fleet Safety | Customer Success | Program Management | SaaS Solutions | Relationship Management
- Role
- Customer Success Manager at Nauto
- Location
- Windham, ME, US
- LinkedIn followers
- 500 followers
About Matthew Spahr
About MeI am an impactful, resourceful servant-leader who is passionate about fleet safety, reducing risk and loss, and cultivating meaningful long-term relationships & partnerships. As an agile strategic partner with a customer-focused attitude, deep knowledge of SaaS and empathic leadership style, I deliver measurable results across fast-paced, change-heavy environments.My professionI possess significant experience in the enterprise commercial & government fleet management industry and proficiency in creating best practices and developing knowledge-sharing processes. Being a proactive self-starter enables me to utilize my expertise in account management, customer success programs, and industry trends to explore out of the box solutions and leverage relationships to achieve organizational goals.How I add value- Develop, implement, manage, and continuously improve programs including client & partner onboarding, customer experience, and recurring customer support and training- Ensure customers are operational and successful on platforms within agreed SLAs, tracking performance and providing solutions to complex, time-sensitive problems- Put the customer first, consistently challenge the status quo, and effectively coach and train individuals to deliver a strong customer experience and achieve KPIWhen I am not converting project-level success into future account-level business development opportunities, you will find me spending time outdoors respecting nature and the environment with my family - hiking, fishing, and teaching my son the same.
Experience
Customer Success Manager
Feb 2023 — Present
In this role I serve as a trusted and strategic advisor to a portfolio of clients ranging from mid-market to enterprise. I own the relationship for customer success, satisfaction, retention, expansion and referral. To assist clients overcome issues and achieve their fleet safety goals, I work to understand their specific needs, and likes/dislikes of our product in order to provide consistent feedback to our product teams.
Education
W. P. Carey School of Business – Arizona State University
Bachelor of Science - BS, Business Management
Skills
- Marketing
- Social Media
- Event Planning
- Social Media Marketing
- Customer Service
- Social Networking
- Copywriting
- Event Management
- Online Marketing
- B2b
- Marketing Strategy
- Digital Media
- Sales
- Email Marketing
- Advertising
- Media Relations
- Lead Generation
- Account Management
- Marketing Communications
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