Matthew T. McCabe

About Matthew T. McCabe

My career has always been about people and relationships. With over 30 years of experience in the financial services industry, I have developed a broad understanding of all aspects of the retirement plan business. Roles in relationship management, client service and administration, call center management, conversions management, new product development and management, and international/expatriate experience in Hong Kong, Japan, and India have contributed to my strategic approach to helping clients and advisors pursue their retirement planning goals. My expertise is in providing top-notch service to my partners, and I am driven by a desire to help them succeed. Seeing my clients achieve “Best in Class 401(k) Plan” awards is the most fulfilling part of my work.In my role as a Senior Relationship Manager, Large Market, at Empower, I consult with Large Market ($150M-$1B) clients and financial advisors/consultants to determine their objectives and align them with broader corporate strategies and goals. I provide leadership to a service team that is dedicated to executing against clients’ objectives. By putting relationships first, I pursue a needs-based approach to determining how I can best add value. My motivation comes from wanting to make a positive contribution to the lives of clients and advisors alike. Outside of work, I enjoy travel, spending time with my family, movies, and coaching/participating in sporting events. I have deep roots in Massachusetts, and love that I am able to raise my 3 children in the place that has always been home to me.

Experience

1. Senior Relationship Manager, Large Market

   Empower

   Apr 2023 — Present

   Selected within the Large Market ($100M-$750+M), overall responsibility for establishing and maintaining superior relationships with key decision makers (CEO, CFO, COO and CIO) for 12 assigned client relationships representing over $4B in total assets ($4.5M in annual revenue) within the Defined Contribution, Defined Benefit, Total Retirement Outsourcing and Non-Qualified Plans industry through retirement plan intermediaries/consultants. Achieved 98+% client retention each year while consistently receiving client satisfaction/NPS scores of 6+ on a 7 point scale/50+.

Education

• Stonehill College

  Bachelor of Arts (BA), Major: Sociology | Minor: Business Administration

  1987 — 1991

• Suffolk University - Sawyer Business School

  Master of Business Administration (MBA), International Business

  1997 — 1999

Skills

• Customer Service
• Building Relationships
• Budgets
• Public Speaking
• Cross Selling
• Asset Allocation
• Sales
• Strategic Planning
• International
• Negotiation
• C-Suite Experience
• Employee Benefits
• Research
• International Ex-Patriot
• Cross-Functional Team Leadership
• International Project Management