Matthew Steinberg
- Role
- Enterprise Technical Account Manager Ii at Rapid7
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Matthew Steinberg
Accomplished systems engineer with 12 years technical experience specializing in database…
Experience
Enterprise Technical Account Manager Ii
Feb 2023 — Present · New York, NY, US
Responsible for turning around multiple at-risk Enterprise customers, driving improved product adoption, satisfaction, and renewal retention through proactive technical engagement and success planning.• Partner closely with Customer Success leadership to design, implement, and execute customer success plans, tracking client health, milestones, KPIs, and strategic goals across complex organizations.• Collaborate cross-functionally with Account Executives, Customer Success Managers and Product Managers to ensure clients are maximizing return from their investment. • Act as a trusted technical advisor, identifying usage gaps, recommending additional products and integrations and supporting expansion and upsell opportunities within enterprise security environments.• Serve as a core member of Rapid7\'s own internal security account team, providing technical best practices as well as escalating product defects and feature requests to influence product improvements for high ARR accounts.• Mentor other Technical Account Managers, sharing best practices for effective communication, customer engagement strategies and effective cadence calls with enterprise stakeholders.
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