Matthew Simpson
Senior Solutions Architect @Puzzel
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WORK HISTORY
Senior Solutions Architect @Puzzel
EDUCATION
The Knowledge Academy
PRINCE2 Practitioner, Project Management
The Knowledge Academy
PRINCE2 Foundation, Project Management
SKILLS
ABOUT MATTHEW SIMPSON
Highly motivated and experienced CCaaS/UCaaS professional with a demonstrated history of delivering IT and omnichannel technology solutions. Adept at driving business process improvements, automation, and digital transformation initiatives. Known for effective project management and strong collaborative skills.Key Skills:Technology & Integration: Technology Automation/Digital Transformation API/Integration JSON/XML/JavaScript Inbound/Outbound Contact Centre Software Inbound/Outbound Omnichannel Processes Dialler stratergy and integration IVRs/Automated Payment and Information Solutions Number Porting/Routing SIP/IAX Connectivity SMS and HTML 5 SMSTelephony & Networking: VoIP/SIP Mobile Telephony Voice and Video Conferencing LAN/WAN Networking PC Hardware/Software Fixed Line Telephony (ISDN, PSTN)Software & Administration: CRM Administration Microsoft OS/Microsoft Software FirewallsProject & People Management: Project Management Team/People Management Business Process Consultancy Prince 2 Practitioner Process Mapping and Improvement Disaster Recovery ConsultancyInterpersonal & Collaborative Skills: Strong Collaborative Skills Building and Maintaining Relationships via Interpersonal Skills Encouraging Transparency and Responsibility Among ColleaguesBusiness & Technical Acumen: Strong Multi-tasking Skills Business Processes Across Multiple Verticals Swift and Detailed Fit-for-Purpose Solution Delivery Proactively Identifying Problems and Issues Driving Business Improvements and Efficiencies Through Process Improvement and Automation
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