Matthew Shearn
Director of Sales Operations and Inside Sales Manager
- Role
- Customer Service Manager at Genled Brands
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Manager
Oct 2019 — Present · East Rutherford, NJ, US
Manage high value orders across different departments to ensure projects/orders are run efficiently to maximize customer satisfaction- Conduct daily meetings with all team members across multiple locations to review project progress, improve customer service satisfaction, and stay on track with sales goals - Implement and consistently improve upon SOPs to keep up with an ever-shifting market and customer demand - Run sales reports on a daily & weekly basis to manage team members’ productivity to meet monthly/yearly sales goals - Communicate with client representatives efficiently and effectively to understand client needs and goals - Collaborate with vendors across the globe to ensure supply chain needs are met in a timely fashion
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