Matthew Santini

About Matthew Santini

I am a results-driven executive with a proven track record of leadership in driving…

Experience

1. Client Success Manager

   Arhamsoft Llc

   Jun 2021 — Present · NY, US

   Cultivate and nurture strong, long-term relationships with clients, ensuring their satisfaction and fostering loyalty to ArhamSoft Private Limited.• Act as the main point of contact for all client inquiries, issues, and requests, providing prompt and effective solutions to maintain high levels of client satisfaction.• Gain a deep understanding of client needs, objectives, and pain points. • Develop and execute strategic plans to expand the client base in the NY market, identifying new business opportunities and driving revenue growth.• Coordinate closely with cross-functional teams within the organization to ensure seamless delivery of services. • Lead contract negotiations and discussions with clients, ensuring terms are favorable, compliant, and aligned with the company\'s strategic objectives.• Monitor key performance indicators and client satisfaction metrics. • Stay abreast of industry trends, market dynamics, and competitive landscape in the NY market. • Represent ArhamSoft Private Limited at industry events, conferences, and networking functions in NY to enhance brand visibility, build professional networks, and foster business partnerships.• Train and mentor junior team members on client relationship management best practices.• Facilitate the onboarding process for new clients, ensuring a smooth transition and quick integration into ArhamSoft’s services.• Utilize CRM tools and software to track client interactions, feedback, and project progress.• Gather and analyze client feedback to inform service improvements and innovation.• Advocate for clients within the company, ensuring their voice is heard and their needs are prioritized in decision-making processes.• Engage with industry associations and regulatory bodies to stay informed about relevant legal and compliance issues.• Drive the continuous improvement of client success processes and methodologies to enhance overall client satisfaction and business growth.

Skills

• Direct Sales
• Internet Services
• Hosted Services
• Account Management
• Telecommunications
• Call Centers
• Management
• Team Building
• Call Center
• Leadership
• Voip
• Marketing
• Performance Management
• Satellite Tv
• Sales
• Customer Retention
• Customer Service