Matthew Sabens

Experience

1. Implementation Consultant, Patient Cloud

   Medidata Solutions

   May 2022 — Present

   Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.• Collaborate with clients in order to implement creative solutions to complex customer needs.• Follow or educate on best practices for implementing Medidata\'s software• Author, adapt, or agree on specifications based on client requirements.• Support less experienced team members with client engagements, being accountable for quality of delivery.• Deliver in-person/remote client workshops including System Design, UAT, and Interactive Verification.• Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues,and providing guidance on software usage.• Lead eCOA ICE program in order to develop, maintain, and train best practices across entire Implementation Consultant team.• Support Training Group in preparation of course materials and delivery of courses both internally and externally.• Support third-party vendors with integration or data transfer efforts.• Manage multiple customer-facing projects or engagements.• Mentor/Train AICs or new employees.

Education

• King's College London

  Study Abroad, Risk Management

  2015 — 2015

• Indiana University Bloomington

  (B.S.) Bachelor of Science, Healthcare Management and Policy, Minor: Informatics

  2013 — 2017

Skills

• Python
• Microsoft Office
• Public Speaking
• Troubleshooting
• Teamwork
• Risk Management
• Microsoft Word
• Team Leadership
• Powerpoint
• Microsoft Excel
• Project Management
• Research
• Process Improvement
• Customer Service
• Strategic Planning
• Social Media
• Windows
• Marketing
• Leadership