Matthew Ross

Experience

1. Customer Service

   Social Security Administration

   Mar 2010 — Present · Wilkes Barre, PA, US

   Serves as the first point of contact for claimants and their representatives seeking information regarding their rights and/or claims for entitlement to retirement and survivors insurance, disability insurance and/or supplemental security income benefits filed under Titles II, XVI and XVII of the Social Security Act, as amended. Responsible for dispensing information to the public, in person and/or by telephone, explaining the legal provisions, regulations and procedural requirements for obtaining benefits under the Social Security program as they relate to a specific case and/or explaining the application of regulatory provisions and the basis for the Agency\'s determinations in individual cases. Assists individuals in determining their appellate rights and subsequent action and performs other case processing and clerical support activities

Education

• Penn State Scranton

  Bachelor's degree, Business Administration and Management, General

  2006 — 2009

Skills

• Ssi
• Medicare Prescription Drug Plans
• Social Media Marketing
• Work Well Independently
• Pensions
• Survivor Income
• Medicare Part D
• Social Media
• Training
• Workers Compensation
• Marketing Management
• Social Security
• Medicare Advantage
• Medicare
• Word of Mouth Marketing
• Ios
• Internet Explorer
• Retirement Benefits
• Sports Coaching
• Microsoft Office
• Sales
• Medicare/Medicaid Reimbursement
• Retirement
• Basketball Coaching
• Employee Training
• Social Security Disability
• Federal Government
• Customer Service
• Social Networking