Matthew Robinson
IT Specialist @U.S. Department of Veterans Affairs
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WORK HISTORY
IT Specialist @U.S. Department of Veterans Affairs
Birmingham, AL, US
Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. • Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.• Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.• Provide user management account support where Elevated Privileges (EP) may be required.• Perform software application installation and configuration based on change order instructions.• Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.
EDUCATION
Strayer Univeristy
Bachelor's Degree, Computer Security
SKILLS
ABOUT MATTHEW ROBINSON
As an IT Specialist with a strong background in help desk support, my recent tenure at Lear Corporation revolved around enhancing Manufacturing Execution Systems. Our team effectively managed system configurations, providing immediate troubleshooting for both software and hardware issues, ensuring uninterrupted manufacturing processes. At Kamtek, my three-month stint as a System Specialist honed my competencies in Office 365 administration and end-user support. We streamlined operations by updating systems, managing mobile devices, and offering prompt solutions to a range of technical challenges, reinforcing the value of a robust IT infrastructure in today\'s fast-paced industrial environments.
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