Matt Riesenbach

Experience

1. Director of Product Management

   ECI Software Solutions

   Mar 2024 — Present

   ECI Software Solutions delivers cloud-based business management solutions that help small and medium-sized businesses grow and compete. Within the manufacturing division, I lead the strategic vision for Deacom ERP, ensuring it remains the premier ERP solution for process and batch manufacturers. My goal is to empower businesses with a fully integrated, scalable system that reduces reliance on third-party add-ons and costly customizations.In my role, I collaborate closely with engineering, marketing, and customer success teams to ensure our ERP solutions address real-world manufacturing challenges. I focus on leveraging data-driven insights, customer feedback, and emerging industry trends to drive innovation. Through a strong partnership with support and sales leadership, I work to enhance customer satisfaction (CSAT), Net Promoter Scores (NPS), and overall product adoption.Key Achievements:• Leading Deacom ERP strategy by aligning product innovation with customer needs and industry demands.• Driving customer engagement and adoption through targeted feature enhancements and user experience improvements.• Establishing strategic partnerships to expand Deacom’s reach in key sectors.• Representing ECI at industry events, sharing insights on ERP trends and digital transformation in manufacturing.• Leading cross-functional teams to ensure fast release cycles, continuous improvement, and seamless customer adoption.

Education

• University of Pittsburgh

  Bachelor's Degree, Business Information Systems