Matthew Rice
Claim Specialist @State Farm
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WORK HISTORY
Claim Specialist @State Farm
St Louis, MO, US
Consistently meets and exceeds production targets while ensuring quality and world-class customer service remain the focal points. This ensures State Farm is able to execute on price and ease for the customer.Regularly seek out opportunities to assist peers within and outside of my immediate section to ensureworkloads are balanced and customers needs are met timely.Acts as resource to new to role Claim Specialists, ensuring they feel there is a safe space to learn and ask questions, thereby increasing their technical skillset which increases their confidence in the role and therefore the overall customer experience for each person they interact with.Routinely, acts as back-up and point of contact for my peers when our Team Manager is out of the office. Attend SM huddles/staffs, digest and share pertinent information with peers in meetings to ensure theentirety of the team continues to operate effectively in the absence of our leader.Gains excellent proficiency in using estimating software such as Xactimate to thoroughly estimate losses and issue adequate payments to policyholders ensuring that we adhere to the State Farm philosophy of “pay what we owe”.Develops thorough policy knowledge and understanding to frequently make proper coverage decisions and draft coverage letters without team manager intervention and revision requests showing management levelcomprehension of policies and coverage procedure.
EDUCATION
St. Mary's University
MBA, International Business Practice
Naresuan University
Postgraduate Certificate, Asia Pacific Business Studies
Morehouse College
Bachelor of Arts (B.A.), Business Administration - Finance, Economics
ABOUT MATTHEW RICE
Strategic-minded business professional with over 12 years of post-graduate experience and 15 years of hands-on business experience in leadership, finance, business development, construction, and continuous improvement campaigns. Expertise in developing framework and strategic direction to achieve optimal quality, maximize revenue, drive significant cost savings, manage profitable relationships, and mitigate risks. Repertoire of business skills include financial analyses and reporting, accounting, investments, and credit management. Offers high-caliber management qualifications, acute problem-solving skills, and operational expertise in quick-evolving Fortune 500 business environments. Applies advanced knowledge to effectively analyze key business drivers and develop innovative solutions to grow the bottom line. Ability to design and accurately utilize proper metrics to effectively quantify organization\'s performance and assess effects of strategies employed. Professional background reflects a wide range of experiences and achievements in diverse business disciplines including commercial real estate, investment banking, and asset management, automotive and industrial manufacturing industries. A collaborative leader who is passionate about building synergetic teams in multi-cultural and cross-functional environments.In-depth understanding of cultures, traditions, business practices, and market trends, which are imperative in decision-making and navigating today’s global economy.
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