Matthew Resnick

About Matthew Resnick

As a seasoned operations leader with extensive experience across Amazon and the hospitality industry, I specialize in driving performance, optimizing processes, and leading large, diverse teams to exceed objectives. My expertise lies in enhancing operational efficiency, reducing costs, and implementing innovative strategies that deliver measurable results.At Amazon, I consistently ranked in the top 5% of delivery stations, leading initiatives that resulted in a 20% cost reduction and significant throughput improvements. In the hospitality sector, I managed multi-million-dollar budgets and directed teams of over 2,700 employees, achieving high guest satisfaction and revenue growth.I\'m passionate about fostering a culture of excellence and continuous improvement, ensuring that both employees and customers have outstanding experiences.

Experience

1. Delivery Station Manager - Site Leader

   Amazon

   Apr 2023 — Present · Henderson, NV, US

   Elevated Site Performance: Led DLV4 to consistently rank in the top 5% out of 198 delivery stations in the Western region by enhancing safety protocols, streamlining operations, and optimizing cost management, resulting in a 20% reduction in operational costs.Cost Management & Efficiency: Spearheaded cost management initiatives for the Inland Empire region, driving a 20% improvement in throughput per hour (TPH) through innovative staffing strategies and process optimizations, delivering $1M in annual savings.Strategic Initiatives: Launched the West Super Region Fast Start JDI initiative in collaboration with key stakeholders across 198 delivery stations, including West GM’s, ACES Sr. PM’s, and Sr. Finance Managers. Simplified and implemented mechanisms that improved compliance by 3400 basis points in 7 weeks, setting a new standard for Fast Start execution.Operational Standardization: Led the Texazona standardization and uniformity pillar, collaborating across multiple regions—WHS, Finance, ACES, Ops, PXT, RME, and Learning—to establish and implement best practices across 38+ stations, aligning with P2G pillars and ensuring consistent, high-performance operations.

Education

• University of Nevada-Las Vegas

  Bachelor of Science (B.S.), Business Administration and Management, General

  2003 — 2007

• University of Nevada-Las Vegas

  Master's of Hospitality, Gaming

Skills

• Loyalty Analytics
• Pre-Opening
• Hospitality Management
• Leadership
• Hotels
• Fine Dining
• Revenue Analysis
• Social Media
• Rooms Division
• Banquets
• Employee Engagement
• Negotiation
• Resorts
• Food & Beverage
• Customer Retention
• Customer Service
• Guest Service Management
• Property Management Systems
• Front Office
• Tourism
• Building Customer Loyalty
• Restaurant Management
• Hotel Management
• Casino
• Catering
• Micros
• Hospitality Industry
• Marketing Strategy
• Long-Term Customer Relationships
• Concierge Services
• Opening Hotels
• Vip
• Yield Management
• Hospitality
• Restaurants