Matthew Reinard

Account Manager @CLS Living

Salisbury, MD, US

Managed resident accounts, including rent collection, billing adjustments, and payment tracking, ensuring timely and accurate financial records.Acted as the primary point of contact for resident inquiries regarding leases, account balances, and financial disputes, delivering high-quality customer service.Coordinated lease renewals, move-ins, and move-outs, ensuring seamless transitions and minimizing vacancy loss.Processed resident relets, transfers, and roommate changes, ensuring compliance with company policies and lease agreements.Collaborated with leasing and maintenance teams to resolve resident concerns and enhance overall tenant satisfaction.Generated and reviewed monthly financial reports and delinquencies to support property management in revenue tracking and forecasting.Utilized property management software (e.g, Entrada, Entrata, Yardi, or RealPage) for daily account management and reporting functions.Maintained accurate records of communication and actions taken on resident accounts, ensuring transparency and accountability.Handled sensitive financial data and ensured compliance with fair housing laws and internal company policies.