Matthew Hanley

Director of Service Development & Solutions @HGS

Ipswich, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Director of Service Development & Solutions @HGS

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London, GB

Leading the creation of customer experience, business process services and transformational digital solutions and propositions for new and existing clients at HGS in the UK.Collaborating with sales and operational teams to originate and capture new business with thought leadership, consultative led selling and proposal development that deliver benefits for clients and growth for HGS globally

EDUCATION

1996 — 1998

Anglia Ruskin University

Bachelor of Science - BS, Computer Science

2002 — 2003

Sheffield Hallam University

Post Graduate Certificate, IT & Management

SKILLS

Business TransformationPublic SectorManaged ServicesBusiness ArchitectureProject Portfolio ManagementItoShared ServicesTogafIT OutsourcingIT SolutionsBpoIT TransformationStakeholder ManagementBusiness IntelligenceProject DeliveryGovernanceBusiness Process ImprovementService ManagementPrince2ItilIT Service ManagementChange ManagementSlaTeam ManagementProposition DevelopmentOffshoringSolution ArchitectureIctUnified CommunicationsBusiness ProcessBusiness Process Re-EngineeringService DesignService ImprovementPmoProgram ManagementBenefits RealisationStrategyBusiness CaseOutsourcingIT Strategy

ABOUT MATTHEW HANLEY

A business and digital transformation leader with the ability to inspire, develop and execute strategy, reimagine operations, services and experiences in complex competitive and often unclear contexts.Expert at creating solutions for innovative service offerings, joining the dots and using technology as appropriate to overcome challenges, solve problems and deliver positive outcomes for clients, colleagues and society.Driven by a genuine interest to work with people and organisations to achieve their potential with expertise and leadership skills proven to build strong teams, getting results and delivering business growth.

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Matthew Hanley — Director of Service Development & Solutions at HGS in Ipswich, GB | Unifers