Matthew Davey

Itsm Reporting Manager @Worldpay

GB

Works in an agile team actioning analytics requests from Service, Application Support and Security teams, leveraging ServiceNow Reporting & Performance Analytics and Power BI/SQL to meet their needs. Played a key role in helping build a new reporting team, supporting management in defining team strategy, processes and actively involved in hiring and interviewing of new starters. Mentored team members and provides feedback on work items. Built an executive change impact report in Power BI and configured the underlying data pipelinecombining SQL, Excel and SharePoint data using dataflows/Power Query, Power Automate and PowerApps. Collaborated with the CIO office to capture requirements, drive adoption and provide training –reducing effort by 83% compared to the previous process. Supported the launch of one of the largest single ServiceNow implementations to date providing data,incident, and comms support to a global user base of users, through a hypercare process. Collaborates with internal ServiceNow development and ServiceNow directly to drive enhancements and address issues. Enhanced the default ServiceNow Service Operations Workspace through custom dashboarding, data lists, ServiceNow Performance Analytics and UI builder. Used by backend users to address 300+requirements captured via direct user engagement. Designed and implemented a vulnerability lookup dashboard in ServiceNow to support theimplementation of Release Management, reducing security risk lookup time from 1.75 days to real-time.Delivered training and documentation to end users. Designing and implementing a hierarchical C-Suite dashboard application in ServiceNow, usingPerformance Analytics, which will provide leaders with a structured view of KPIs at all levels.

University of York

Master of Science (MSc), Chemistry