Matthew Pitts
Manager of Contact Center Technology at Bluegreen Vacations
- Role
- IT Manager Telecom Services at Hilton Grand Vacations
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Matthew Pitts
Current area of responsibility is to oversee contact center technology solutions for…
Experience
IT Manager Telecom Services
Jan 2025 — Present
Oversee corporate and resort telecom services for voice communication. Manage vendor partnerships for telecom expense management. Oversee the handling of over mobile devices deployed across the globe.
Education
Indiana University Bloomington
B.A, Germanic Studies, Political Science
1994 — 1998
Skills
- Process Scheduler
- Workforce Management
- Team Building
- Management
- Business Analysis
- Workforce Planning
- Contact Centers
- Product Management
- Operations Management
- Process Improvement
- Leadership
- Customer Satisfaction
- Training
- Customer Service
- Scheduling
- Performance Management
- Crm
- Project Planning
- Call Centers
- Forecasting
- Iex
- Analytics
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