Matthew Pinnock
IT Support Specialist | IT Student | Security+ | NSBE-UCF PCI Chair
- Role
- IT Support Specialist at Alpha Security & Fire Alarm Services
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Matthew Pinnock
I am currently a first year Information Technology student with a focus in Secure…
Experience
IT Support Specialist
Alpha Security & Fire Alarm Services
Jun 2022 — Present
Write and review tickets to request maintenance to various types of equipment.•Create help desk tickets, troubleshoot and resolve desktop issues.•Assist customers in identifying issues and explain solutions to restore service and functionality.•Load software, grant permissions, and configure hardware for new employees as part of onboarding process.•Promote efficiency among departments with prompt resolution of system issues.•Update software to safeguard against security flaws.•Answer questions and provided information to customers and coworkers about new software or hardware.
Education
University of Central Florida
Information Technology
National Student Leadership Conference
Cybersecurity
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