Matthew Parkins

Uk Technical Delivery (Professional Services), Service Delivery & Operations Lead @Nordcloud, an IBM Company

Nordcloud is a leading European hyperscaler cloud services business acquired by IBM. Nordcloud is the go - to business in IBM for cloud design, build, implement and run services.As the UK Delivery Lead, I am accountable for the end‑to‑end delivery of all Nordcloud UK services across professional services and managed annuity offerings. As a core member of the UK leadership team, I’ve played a pivotal role in driving the region’s ~400% YoY growth and scaling the business to meet rapidly expanding market demand. · Scaled UK Professional Services from 15 to 100+ people, building a high‑performing delivery leadership team of 10 across architecture, engineering, project/program management, customer management and data/AI. · Set strategic direction for the UK region as part of the senior leadership team, partnering closely with Sales and Go‑To‑Market leaders to shape growth plans, delivery strategy, and capability investments. · Enabled sustained triple‑digit YoY revenue growth, establishing the operating model, governance rhythm, and talent strategy needed to sustain high levels of growth. · Instilled a culture of delivery excellence by raising standards, maturing delivery frameworks, creating customer satisfaction loops. Implemented continuous improvement loops to ensure outstanding customer outcomes and a customer centric mindset.· Led strategic service and capability development, creating new offerings and delivery models aligned to pipeline and Sales account development needs.· Provided hands‑on governance for strategic projects, ensuring financial performance, risk management and delivery assurance across complex cloud transformation engagements. · Executive sponsor for major UK strategic accounts and IBM partnerships, ensuring alignment at C‑suite level and strengthening long‑term client relationships.