Matthew Pagliaro
Supervisor, Advisory Services Solutions at CDW
- Role
- Supervisor, Advisory Services at Cdw Servicenow Solutions
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Matthew Pagliaro
Enthusiastic and positive IT professional, with a passion for Enterprise Platform Management, User Behavior Analysis, Business Operations/Analysis and Process Improvement as well as Identity and Access Management. I\'m interesting in mid-to-senior leadership roles in Business Analysis, ServiceNow Consulting, IT Product Ownership, or ITSM Architecture. I have years of experience developing new IT processes from the ground up, particularly around Incident and Request Management, Field Services, Asset Management, Identity Management and other core IT service business processes. I have a wide array of experiences with technologies of all stripes that can be applied to your organizations unique needs. My passion for guiding people through identifying their strengths and coaching to their opportunities for growth have made me a successful leader in a competitive consulting market. My specialty is identifying and articulating patterns in business operations and helping organizations to run more effectively in any industry, under a wide range of regulatory environments. I\'ve worked within Healthcare, Education (K-12 and Higher Ed.) and Retail Operations. Whatever challenges your enterprise is facing I can help provide vision and direction to your staff!
Experience
Supervisor, Advisory Services
Oct 2021 — Present · Austin, TX, US
Lead a team of Senior Business Analysts and Business Process Consultants in the successful delivery of ServiceNow Professional services engagements - Define and direct key team performance indicators, and report team success up through senior leadership - Identify performance patterns and advocate for Advisory Services success within ServiceNow Solutions - Review existing operations and propose meaningful enhancements to business processes -Document, review, and edit legal contract language and provide technical writing expertise to organization documentation.
Education
Austin Community College
Associate's degree, Computer Science
2011 — 2013
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