Matthew Owen-Lovegrove

Customer Success Team Leader @Carwow

Winnersh, GB

I lead Carwow’s Auction Success team, made up of Customer Success Executives, who support private sellers through the entire auction journey — from listing their vehicle to securing competitive offers from our trusted dealer network.I’m responsible for managing team performance, developing individual capability, and driving strategic improvements to optimise both customer experience and commercial outcomes. My role combines hands-on leadership with longer-term planning, working closely with cross-functional teams to refine processes and implement high-impact initiatives. I also act as a senior point of escalation, applying advanced negotiation skills to deliver the best customer outcomes.Key highlights: Lead a high-performing team of Customer Success Executives focused on vehicle auction performance Coach team members on negotiation, communication, and customer engagement Design and deliver training, development plans, and performance reviews Use data insights to inform strategy, optimise processes, and improve conversion Collaborate with stakeholders across the business on key initiatives and priorities Own and execute strategic planning to scale operations and enhance team effectivenessI’m passionate about people development, customer satisfaction, and using strategy and data to drive sustainable growth.

Oxford Brookes University

Bachelor's degree, business and management