Matthew Opyd
Director of Managed IT Services at Proven IT
- Role
- Director of Managed IT Services at Proven IT
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Matthew Opyd
Accomplished and operationally focused leader with a proven track record of driving performance, efficiency, and service excellence. I specialize in building high-performing teams and optimizing workflows to achieve measurable results. Most recently, I led a strategic initiative that improved team productivity by 30% within a three-month period, all while sustaining a 97% customer satisfaction (CSAT) rating. My leadership approach is grounded in data-driven decision-making, continuous improvement, and a commitment to delivering exceptional service outcomes in fast-paced environments.
Experience
Director of Managed IT Services
Nov 2021 — Present · US
Education
Eastern Michigan University
Bachelors, Information Systems
2004 — 2008
Skills
- Windows 7 Certified
- Active Directory
- Windows Server
- Windows Server 2012
- Servers
- Help Desk Support
- Blackberry Enterprise Server
- Disaster Recovery
- Microsoft Exchange
- Windows Server 2008
- A+ Certified
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