Matthew Odom
Head of Growth | Driving Predictable Growth with Customer AI | $3B+ in Enterprise Sales
- Role
- Head of Growth at Ocx Cognition
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Matthew Odom
Most revenue forecasts are fiction written in Excel. I prefer reality — the kind that predicts outcomes before it happens.As Head of Growth at OCX Cognition, I help enterprises replace hope with Customer AI — a System of Intelligence that forecast churn, expansion, and retention with statistical precision. We show CROs and Business Unit leaders where to invest, when to act, and how to turn the “customer experience” function into a predictable growth engine.Over my career, I’ve generated more than $3B in total sales and consistently exceeded $200M+ annual quotas by designing and executing customer-led strategies that unlock growth without adding cost or complexity. My work spans B2B and B2B2C business models across financial services, insurance, technology, manufacturing, and travel — helping executive teams build scalable growth and operational efficiency simultaneously.I’ve built and led global sales, advisory, and delivery teams; developed managed-services solutions; and guided organizations through complex integrations and transformation initiatives. My focus now: bringing that same discipline to the Intelligence Age — where growth isn’t guessed, it’s predicted.Growth shouldn’t feel like gambling. With Customer AI, it doesn’t.
Experience
Head of Growth
Jul 2023 — Present · Scottsdale, AZ, US
Most companies rely on what they think they know about their customers. In reality, Customer attitudes — not assumptions — drive actions and outcomes.That’s why we built Customer AI by OCX Cognition- Predicts customer behavior with up to 95% accuracy- Pinpoints the KPIs that truly matter- Identifies churn risks and unlocks upsell/cross-sell opportunities- Generates prescriptive action plans for frontline and support teamsOur founders — who co-created the Net Promoter Score (NPS) 20 years ago — have now combined Generative, Predictive, and Prescriptive AI with decades of CX expertise to overcome NPS limitations. The result is a platform that delivers continuous insights and recommended actions that drive measurable impact.The outcome - Predictable growth, lower cost-to-serve, and maximum customer lifetime value. Learn more:
Education
State University of New York at Plattsburgh
Bachelor of Science (BS), Business Administration and Management, General
The Wharton School
Executive Education
2008
McKinsey & Company
Black Executive Leadership Program
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