Matt Neenan

About Matt Neenan

I am passionate about the power of digital to create meaningful customer experiences. I thrive at the intersection of where business opportunity and technological enablement can enhance the human experience. I provide design leadership expertise with almost thirty years of specialization in Digital Product Design, Customer Experience Strategy, and Innovation. I\'ve helped transform complex business challenges into human-centric solutions using a broad toolset across Experience Strategy, Service Design, Interaction Design, and Creative Direction, leveraging design thinking, design systems, user research, and data-driven insights. I enjoy working in uncharted territory, quickly uncovering opportunities to leverage experimentation to co-create innovative experiences, and adapting to challenging situations. I have managed a wide variety of teams, worked with many clients throughout my career, and learned from complex organizational landscapes, so I believe in building cultures where collaboration is prioritized, and careers are mentored for continuous growth. Situational context is critical for understanding the opportunity space and helping diverse teams come together. At Publicis Sapient, I lead large cross-capability teams supporting the experience design needs of Transportation & Mobility and Consumer Products Industry Verticals across North America. Key transformation journeys have included Ford, Nissan, GM, Polaris, Stellantis, ODFL, McDonald\'s, T-Mobile, Allstate, US Bank, MasterCard, Yas Island Abu Dhabi, Hyatt, Abercrombie & Fitch, UnitedHealthcare and many more.

Experience

1. Group Creative Director, Experience Desgin

   Publicis Sapient

   Jun 2010 — Present

Education

• University of Dayton

  BFA

  1994 — 1998