Matthew Murphy

About Matthew Murphy

Senior HR leader with 15+ years of experience building and scaling HR Shared Services and…

Experience

1. Director Human Resources Operations

   Chewy

   Apr 2021 — Present

   Responsible for a team of 65 leading- HR Shared Services: supporting 1600 monthly interactions through a designed call center and ServiceNOW case support- Team Member Data Management: delivering payroll preparation, HRIS case management, and providing Workday/Kronos system support including user acceptance testing, and serving as a primary voice in driving system enhancements and improvements - A team of HR Partners: providing HR client support to our Corporate and Customer Care teams- Background check, drug screening, and contingent Workforce: owner of the vendor, system, and process including the technology strategy and support of the Vendor Management System (VMS)- Employee Relations (ER COE): supporting 350 Corporate Investigations annually for cases flagged as \"high risk\"/\"high complexity\" and Title IX-protected classes- Leave and ADA Support: A centralized operation supporting leave and ADA accommodation escalations and vendor partnership- HR Robotic Process Automation (RPA): leading the HR RPA technology strategy, portfolio, and roadmap including analysis of advanced self-service and Artificial Intelligence (AI) solutions- Team Member Experience: responsible for a) providing active listening to the voice of customers (our Team Members) and their experience with HR processes and systems, and b) driving Continuous Improvement solutions based on TM experience- Formerly led Chewy\'s Global Mobility program including Immigration and Relocation processes, vendor and system support