Matthew Robinson
IT Service Management Associate @Sophos
Signup Ā· Get unlimited contacts
WORK HISTORY
IT Service Management Associate @Sophos
Sheffield, GB
Leading the implementation of Service Management processes across Change, Problem, Incident, and Release.
EDUCATION
City College Plymouth
A-Levels
ABOUT MATTHEW ROBINSON
Iām an evangelist for transforming IT and digital technology into enabling functions. Given that nearly all roles now interact with digital services in some way as the modern workplace has evolved, IT has become a core component rather than an ancillary function making experience driven Digital Service Management a crucial component of successful businesses.I look at how to improve the measurement of digital employee experience, and I understand why improving digital experience drives greater productivity by identifying optimum ways to decrease time lost from IT issues and IT request fulfilment, so improving productivity by enabling people to deliver more value in their roles. I focus on holistic, data driven decision making, identifying signals within the noise of data collection, ensuring maximum ROI on investment, time, and effort.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.