Matthew Mitchell
Security Professional
- Role
- Program Manager Security Technical Services at Cleveland-Cliffs
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Matthew Mitchell
After spending over almost two decades protecting multiple critical infrastructure sectors, I have transitioned to the industrial security sector. I desire to utilize higher education coupled with an array of tangible and intangible skills acquired over the course of an exciting career in the Marine Corps infantry and proprietary security industry to enhance the enterprise’s people and assets.
Experience
Program Manager Security Technical Services
Jun 2024 — Present · Cleveland, OH, US
Manage the day-to-day activities of all technical service requirements for Cliffs security team, ensuring prompt response and resolution to customer issues, to include:•Work closely with IT and Cybersecurity to improve equipment performance, quality, and safety using internal tools to effectively manage service cases and track common service themes.•Coordinate with Project Managers to assemble and execute a successful, cost-effective installation/centralization of security tools and functions.•Oversee technical problem resolution and collaborate with other functional departments to ensure a high level of customer satisfaction.•Monitor and analyze the effectiveness of implemented security measures using quantitative metrics.•Work closely with IT and software teams to optimize data storage, retrieval, and reporting capabilities.•Provide training and guidance to our security teams on security tools, data interpretation, and utilization.•Maintain updated knowledge of the latest tools, technologies, and best practices in the security industry.•Assist in the preparation and presentation of weekly, monthly, quarterly, and annual security performance reviews.
Education
American Military University
Bachelor of Arts (B.A.), Security Management
2011 — 2014
Lutheran High School West
College/University Preparatory and Advanced High School/Secondary Diploma Program
1993 — 1994
Ave Maria University
Master of Business Administration - MBA
Brooklyn High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1994 — 1997
Franciscan University of Steubenville
Master of Business Administration - MBA
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