Matthew Mitchell
Assistant Vice President & Claims Field Manager - Inside Auto @Liberty Mutual Insurance
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WORK HISTORY
Assistant Vice President & Claims Field Manager - Inside Auto @Liberty Mutual Insurance
Lead a 375-person multi-geographic claims organization focused on the investigation, negotiation, and resolution of approximately auto physical damage claims per month. • Responsible for all aspects of planning, staffing, performance management, training, and development of all staff. • Own the creation and implementation of a culture that inspires claims customer service excellence by applying the voice of the customer principles to build empathy and passion for the customer experience across the operations.
EDUCATION
California Lutheran University
Bachelor of Science - BS, Business Administration and Management, General
California Lutheran University
Master of Business Administration (M.B.A.), Business Administration and Management, General
SKILLS
ABOUT MATTHEW MITCHELL
With 15+ years of insurance industry experience, I have a strong track record in managing…
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