Matthew Miller
Senior Customer Solutions Engineer - Duo Security
- Role
- Senior Customer Solutions Engineer - Duo Security at Cisco
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Matthew Miller
Strong background in customer success and identity and access management (IAM).Experience spans roles at prominent technology companies like Cisco, Oracle, Sun Microsystems, strongDM, and ForgeRock. Key skills include OpenID Connect (OIDC), SAML 2.0, ForgeRock, Duo Security, and IAM in general. Responsibilities have included providing technical support, implementing and maintaining IAM solutions, driving customer adoption, and ensuring customer satisfaction.
Experience
Senior Customer Solutions Engineer - Duo Security
Nov 2021 — Present
Assist customers with Duo products and supported technical integrations with third-party applications (SAML 2.0, OIDC, IDP Integrations [Azure, ADFS, Okta, Ping, ForgeRock], and App Integrations [LDAP, RADIUS, PAM]). Drive seamless onboarding processes and work multi-functionally with our support and services team to proactively lead successful deployments.Develop and implement tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth.Lead customer expectations about features, functionality and limitations.Help customers with scripts and programs that utilize the DUO REST APIs. Author technical notes and training material.Conduct product roadmap presentations and business reviews.Partner with multi-functional teams for process improvement.Act as a technical resource to other teammates.Handle customer deployment roadblocks and objections, lead technical conversations, and working across multiple business units to deliver solutions.Demonstrate thought leadership and help evangelize new insights, strategies, and concepts with team members, other internal teams, and customers.Provide leadership through one-on-one relationships, team interactions, and special projects.Drive customer initiatives including: Zero Trust, Passwordless Authentication, FIDO2 adoption, CIAM, and more.
Education
University of Massachusetts Amherst
BS, Computer Systems Engineering
1996 — 2000
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