Matthew McHugh

About Matthew McHugh

Senior Data Analyst at ezCater with over 10 years of experience in advanced analytics, specializing in leveraging data to uncover growth opportunities and optimize business strategies. At ezCater, contributed to a 3% increase in 90-day customer order retention by creating and leading the loyalty analytics function, and implemented cost-saving strategies that reduced loyalty redemption costs by $1M annually while maintaining retention. Skilled in A/B testing, ETL optimization, and cross-functional collaboration, enabling teams to prioritize initiatives and build data-driven solutions. Committed to delivering actionable insights through practical problem-solving and innovation, aiming to empower organizations to enhance retention and conversion, reduce costs, and achieve sustained success.

Experience

1. Senior Data Analyst - Product Analytics

   ezCater

   Aug 2021 — Present

   Employed data-driven insights and statistical methods, including A/B testing, to identify high-impact opportunities, prioritize initiatives, and develop strategic roadmaps in collaboration with cross-functional teams.Accelerated development by leveraging LLMs (Cursor, Gemini, Snowflake Cortex) to rapidly prototype data models and engineer a scalable error monitoring framework that processed tens of millions of JSON error payloads.Stood up our loyalty analytics function, creating performance tracking metrics, leading planning prioritization, and guiding the overall strategic mission of the loyalty squad, generating a 3% increase in 90 day customer order retention.Uncovered and advocated cost-saving strategies that reduced loyalty redemption costs by $1M annually while simultaneously driving order retention.Identified and resolved critical ETL issues that were hindering accurate traffic data reporting, implementing a new process and collaborating with data engineering to increase data reliability by 30%.

Education

• Georgia Institute of Technology

  Master of Science - MS, Analytics

  2019 — 2022

• Elmhurst University

  Bachelor of Science (BS), Logistics, Materials, and Supply Chain Management

  2008 — 2012

Skills

• Crm
• Operations Research
• Purchasing
• Leadership
• Freight
• Data Analysis
• Logistics Analysis
• Container
• Sql
• Intermodal
• Transportation
• Tableau
• Shipping
• Sales Operations
• Customer Service
• Research
• Microsoft Office
• Sales
• Microsoft Sql Server
• Supply Chain Management
• Business Development
• Customer Relations
• Warehousing
• Business Objects
• Logistics