Matthew McGillicuddy
Head of Growth Marketing @Infinity
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WORK HISTORY
Head of Growth Marketing @Infinity
Ever wondered what makes your phone ring? What happens when a customer spends time talking to one of your agents? Or, how many of your calls lead to meetings, sales, and other positive outcomes that matter to you? Wonder no longer. Infinity lifts the lid on what happens before, during, and after every call you make or receive. Thanks to a super slick set of call intelligence and speech analytics tools, Infinity can tell you: – Which campaigns, channels and keywords lead to your most valuable conversations. – Which of your contact centre agents are high-flying superstars, and how you can plug skill gaps with individually tailored training to create more of them. – Where you\'ve opportunities to sell smarter and send conversion rates through the roof. – How you can streamline contact centre operations, slash AHTs and improve First Call Resolution. – How to remove friction from purchase journeys to create happier customers and enhance your reputation. If you want to learn more about how Infinity can help you reduce marketing spend, accelerate sales, optimise operations and improve customer experience, head to
EDUCATION
Lysander High School - Warrington
High School
SKILLS
ABOUT MATTHEW MCGILLICUDDY
Do you need to raise brand awareness, increase market share, boost sales conversion rates…
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