Matthew Manson

Experience

1. Reporting and Workforce Manager

   Maximus

   May 2017 — Present

   Manages an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas including telecommunications, state systems, Siebel CRM, and other databases as needed• Oversees the day-to-day functioning of the department and manages the development of routine and ad hoc reports and in accordance with the schedule outlined in our contract• Evaluates the need for and ensures the provision of reporting necessary for operations.• Provides staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.• Provides contractually required monthly and quarterly project status reports for corporate, the project, and the state.• Produces Performance Standards Analysis Report.• Coordinates and evaluates the work of the Workforce Coordinator.• Develops and maintains reports in areas including Call Center performance• Generates reports in accordance with schedules and provides reports, background information, and report summaries for internal and external use.• Ensures accuracy and timeliness of reports in compliance with contract and project requirements.

Education

• Solar Energy International (SEI)

  PV101 Solar Electric Design & Installation, Solar Photovoltaics

  2015 — 2015

• University of Vermont

  B.S., Business Administration, Marketing Concentration

  2006 — 2009

Skills

• Efficiencies
• Teamwork
• Art
• Troubleshooting
• Corporate Communications
• Customer Relationship Management (Crm)
• Salesforce.com
• Product Marketing
• Social Networking
• Multitasker
• Crm Software
• Computer Service
• Written Skills
• Customer Service
• Customer Satisfaction
• Microsoft Office
• Sales
• Email Marketing
• Crm
• Advertising
• English
• Social Media Marketing
• Sem