Matthew Magallanes
Customer Success professional | Salesforce Administrator Certified
- Role
- Tdm Planning Technician Commuter Coordinator at Tdm Specialists
- Location
- Daly City, CA, US
- LinkedIn followers
- 500 followers
About Matthew Magallanes
With over 10 years of experience in sales and operations, I am a customer success consultant who is passionate about delivering exceptional customer experience and value. I am Salesforce Administrator Certified and have expertise in onboarding, client relationship management, and cross-functional collaboration. In my previous role at Simplus, I managed a 360-hour engagement across eight accounts, achieving high client satisfaction and identifying upsell opportunities. I also led successful client onboarding processes and advocated for product enhancements based on feedback. I am #OpenToWork and eager to join a team that values customer-centricity, innovation, and diversity.
Experience
Tdm Planning Technician Commuter Coordinator
Mar 2025 — Present · San Francisco, CA, US
Collaborate with developers, architects, and local agencies to draft TDM plans, identify alternative transportation opportunities, and ensure compliance with zoning regulations- Represent real estate clients in planning meetings and develop supporting materials- Engage with employers and tenants to support commuter programs, manage site-specific transportation services, and oversee customer relations- Manage CRM-based commuter lists, draft behavior-driven messaging, and execute marketing for commute-related initiatives- Track key performance indicators, analyze commuter data, and develop reports to enhance program effectiveness.
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