Matthew Madden
Relationship Builder Impacting Businesses & Decision Makers Across The Globe
- Role
- Director Client Relationships at Flavorman
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Matthew Madden
Innovative industrial leader with experience building dynamic organizations and programs…
Experience
Director Client Relationships
Oct 2014 — Present · Louisville, KY, US
Created client relations/retention department with a focus on developing strong and loyal relationships ensuring excellent client experiences through proactive customer service- Developed strong relationships with $1-10M clients through consistent communications, integrity, problem solving, site visits, etc- Created strategies for retention of flavor sales- Created strategies for gathering intelligence on clients- Created a database of contract manufacturers and other vendors as a resource for clients which expedited project timelines and improved client service- Collaborated with marketing department to expand the company’s reach to existing clientele through a variety of tasks (automated and personalized) which strengthened the client/vendor relationship- Developed client relations system which improved communications, collaboration, product education, and organizational awareness for the clients- Initiated project to expand international sales by analyzing prospective customer data and developing a system for tracking leads, resulting in new international clients.
Skills
- Fundraising
- Social Media
- International Development
- Russian Language Skills
- Non-Profits
- Government
- Nonprofits
- Public Policy
- Public Relations
- Community Outreach
- Capacity Building
- Networking
- International Relations
- Strategic Planning
- Public Speaking
- Program Management
- Leadership
- Grant Writing
- Russian
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