Matthew Richards

About Matthew Richards

Global customer care executive with over 20 years of experience in building and developing teams and creating exceptional customer experiences. Unique combination of leading service and sales organizations. Skilled in resolving complex customer issues, enhancing customer satisfaction, and driving loyalty through effective communication and problem-solving. Award-winning performance for building strong and committed teams within customer-centered cultures.Leading, managing, inspiring, and supporting large corporate teams towards high performance outcomes across multiple front-line customer-facing functions and a variety of industries.Proven executive experience with C-level colleagues, creating direction for the organization.Demonstrated experience with acquisitions and integrations to exceed revenue and margin goals.Effective blend of data/technical and interpersonal skills to drive business results and professional development of employees and leaders.

Experience

1. Vice President of Global Customer Care and Research

   Getty Images

   Oct 2019 — Present · Chicago, IL, US

   Lead global customer care organization in a visual content as service business model for three brands. Member of the executive team reporting to the CEO and CRO, working with colleagues to shape company culture and strategy.

Education

• Lane Technical High School

  College Prep, Engineering, Mathematics, Science

• North Central College

  Bachelor's Degree, Marketing and Sales

  1983 — 1987

Skills

• Strategic Planning
• B2b
• Digital Media
• Selling
• Start-Ups
• Online Advertising
• Executive Management
• Management
• Digital Asset Management
• Sales Process
• Sales Operations
• Customer Satisfaction
• Leadership Development
• New Business Development
• Forecasting
• Product Marketing
• Leadership
• Business-to-Business (B2b)
• Crm
• Business Development
• Digital Marketing
• Cross-Functional Team Leadership
• Salesforce.com
• Advertising
• Customer Relationship Management (Crm)
• Strategic Partnerships
• Account Management
• Strategy
• E-Commerce
• Change Management
• Lead Generation
• Market Analysis
• Sales