Matthew Lewis
Managed Repair Representative - Progressive Insurance
- Role
- Managed Repair Representative at Progressive Insurance
- Location
- Dearborn, MI, US
- LinkedIn followers
- 500 followers
Experience
Managed Repair Representative
Mar 2022 — Present · MI, US
Individual Customer Satisfaction Score of 84% • Initiate and Manage Damage claims through the life of the repair • Liaison between the Customer, Repair Facility, and Insurance Company ensuring an accurate and fair repair estimate is completed, and timelines are followed • Manage shops within multiple zip codes fostering relationships leading to faster completion of repairs.• Anticipate and identify issues during the claim to ensure customer service satisfaction.• Assisted with training and developing new hires having numerous employees shadow in the field
Education
Michigan State University
Academic Minor , Agriculture Business
2011 — 2015
Michigan State University
Bachelor’s Degree, Food Industry Management
2011 — 2015
Skills
- Teamwork
- Supply Chain
- Microsoft Office
- Sales
- Social Networking
- Research
- Inventory Management
- Event Planning
- Public Speaking
- Purchasing
- Communication
- Retail
- Time Management
- Social Media
- Microsoft Word
- Sap
- Team Leadership
- Salesforce.com
- Supply Chain Management
- Ariba
- Customer Service
- Management
- Microsoft Excel
- Powerpoint
- Training
- Logistics
- Procurement
- Leadership
- Marketing
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