Matthew Lemoine
Technical Account Manager at Altvia
- Role
- Technical Account Manager at Altvia
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Matthew Lemoine
I’m a Technical Account Management professional who thrives at the intersection of SaaS…
Experience
Technical Account Manager
Dec 2022 — Present
Serve as primary technical liaison for clients representing $1.5M in total ARR, fostering strong relationships and ensuring long-term platform success•Translate client business needs into tailored Salesforce-based CRM, investor portal, and analytics solutions•Provide hands-on support with system configuration, troubleshooting, and third-party integrations•Lead client onboarding and adoption projects, managing timelines, deliverables, and cross-functional teams•Collaborate with product, engineering, and sales teams to advocate for client needs and drive improvements•Conduct training sessions, workshops, and develop user documentation to enhance client proficiency•Identify and promote opportunities to leverage advanced features such as analytics dashboards and automation
Education
DePaul University
Bachelor of Arts (B.A.), Environmental Policy
2010 — 2014
Skills
- Microsoft Office
- Sales
- Management
- Event Planning
- Merchandising
- Public Speaking
- Powerpoint
- Microsoft Excel
- Teamwork
- Time Management
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