Matthew Lau
Sr. Director of Implementation | Driving Scalable Playbooks & Seamless Payments Integration | Customer Success & Acquisition Specialist
- Role
- Sr Director of Implementation at Quilt Software
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Matthew Lau
As the Senior Director of Implementation at Quilt Software, I am passionate about guiding customers through seamless transitions to our SaaS solutions, empowering retailers to scale efficiently and thrive in a competitive market. With a decade in the industry, I specialize in customer onboarding, project management, and team leadership, ensuring every client experience exceeds expectations.Throughout my career, I’ve built a reputation for creating scalable onboarding strategies and leading high-performing teams that drive measurable impact. My focus is on balancing operational excellence with innovation, so customers not only adopt our solutions but achieve lasting success with them.Beyond the office, you’ll often find me chasing adventure, whether that’s summiting a mountain peak or backpacking across a desert trail. These journeys keep me balanced, resilient, and inspired to tackle challenges with fresh perspective.I’m always eager to connect with professionals who share a passion for customer success, SaaS growth, and operational scalability, let’s connect!
Experience
Sr Director of Implementation
Aug 2025 — Present · Provo, UT, US
Quilt Software is the purpose-built technology platform powering specialty retailers across North America. Quilt helps Main Street businesses operate, grow, and compete like national chains.In my role, I’ll be focused on building scalable implementation playbooks, driving measurable revenue growth, and creating experiences that set our customers up for long-term success. Throughout my career, I’ve been passionate about bridging technology with people, helping customers not only adopt software but truly thrive with it. I’m looking forward to scaling those efforts here at Quilt, empowering our teams and customers to grow stronger together.
Education
Alpine School District
High School Diploma
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