Matthew Knapp

About Matthew Knapp

Experienced General Accountant with a demonstrated history of working in the food production industry. Strong business development professional skilled in Budgeting, Microsoft Word, Sales, Accounting, and Team Building.

Experience

1. Operations Manager

   Cofc Logistics, Llc

   Apr 2021 — Present

   Oversee a team of twelve customer service and operations team members. Provide regular one-on-one coaching, feedback, and performance support. Oversee equipment management and allocation to meet customer needs, analyzing historical data to adjust rates, reposition assets and ensure optimal equipment utilization. Manage profit margins and transactional rates to balance customer satisfaction with operational efficiency. Negotiate rates and service agreements with drayage providers to maintain cost-effective and reliable transportation. Partner with IT to enhance system functionality, resolve website issues, and support the development of the Salesforce customer service platform. Develop and maintain the Standard Operational Procedures (SOP) manual and new hire training program to ensure consistent service quality. Provide high-level customer service by tracking shipments, monitoring unit locations, and resolving rail and logistics issues in coordination with carriers and railroads.

Education

• Lourdes University

  Master of Business Administration - MBA

  2017 — 2020

• Lourdes University

  BS, Accounting and Finanace

  2005 — 2009