Matthew Kim
Guest Service Agent @Pacific Terrace Hotel
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WORK HISTORY
Guest Service Agent @Pacific Terrace Hotel
San Diego, CA, US
Welcome and register guests, assign rooms, issue keys, and provide escort instructions while ensuring privacy and security protocols-Answer guest inquiries regarding hotel services, local dining, shopping, entertainment, and travel directions-Manage room availability, guest accounts, and reservations, including making, confirming, and cancelling bookings-Process payments, issue receipts, and post charges for rooms, dining, and amenities in compliance with company policies.
ABOUT MATTHEW KIM
Hello! I am a fourth-year Hospitality and Tourism management student emphasizing in hotel…
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